Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a quote.
What details are needed for a custom quote?
Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights, voltage, target price, and quantity. Pictures or drawings help greatly.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing covering electrical safety, function, finish, and assembly.
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Custom crating is available for fragile items.
What is your warranty policy?
We offer a warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
Silvan Lighting
