Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
Samples need 1-3 days, while bulk order production time typically requires 1-2 weeks.
What kind of certification do you have?
We hold appearance patents and certifications including CE, ROHS, CCC, ISO9001, PSE, FCC, and EN. Specific certifications can be arranged for large quantity orders.
How do you ship the goods and how long does it take to arrive?
Small orders are shipped via International Express (3-7 days). Bulk orders are shipped via Airline (5-7 days) or Sea Shipping (20-40 days).
Is it okay to print my logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
How is quality control managed?
Quality is our top priority. Each product is fully assembled and carefully tested before packing and shipping to ensure the highest standards.