1. What is the delivery time for bulk orders?
It usually takes 10-15 days to manufacture a complete set of lights. Shipping time depends on the destination port.
2. What are your payment terms?
We typically accept T/T: 30% in advance and 70% before shipping. Please contact us for other options.
3. What is your sample policy?
We provide samples with a sample fee, which is fully refundable when you place a bulk order.
4. How long is your warranty period?
Warranty periods vary by product, with up to 3 years for specific lighting fixtures and 1 year for energy storage stations.
5. What is your after-sales policy?
We include spare parts with bulk orders. If any components fail during the warranty period, we will promptly send replacements for free.
6. Can you accept custom-made requirements?
Yes, we provide special customization for parameters and design for specific occasions, including high-power systems, without affecting product quality.
Silvan Lighting
