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Frequently Asked Questions
When can I get the price?
We usually quote within 24 hours after we get your inquiry.
Are your samples free or do they require a cost?
It depends on the products. For low-value products, we provide free samples with freight collect. For high-value items, sample costs apply but can be refunded after the order is placed.
What is your payment term?
We accept a 30% deposit via T/T, with the 70% balance due before shipping.
Can you provide custom designs for us?
Yes. We can design packaging and carton boxes according to your specific requirements. If no preference is stated, we use our regular packing.
What is the lead time for mass production?
In off-peak seasons, it takes 25-30 days after receiving the deposit. During busy seasons, lead times are approximately 40-45 days.
Do you have a Minimum Order Quantity (MOQ) limit?
Our standard MOQ is 3000pcs, though 1pc is available for sample checking.