❓ Frequently Asked Questions
Can you provide customized designs?
Yes, we can provide free technical drawings and 3D photos for confirmation before mass production begins.
What are the trade and payment terms?
We accept EXW and FOB terms. Payment via T/T is standard: 30% deposit to confirm the order, and 70% balance paid before shipment.
How are the products packaged?
Generally, goods are packed in neutral white or brown boxes with protective foam and 5-layer master cartons to ensure safety during transit.
How do you ensure quality control?
Quality is our priority. We attach great importance to quality controlling throughout the entire production process from start to finish.
What is the primary lighting style?
Our main styles are modern, Nordic, decorative, and creative, making them suitable for most contemporary interior decoration styles.
What is the warranty period?
All lighting products come with a standard 2-year warranty to ensure customer satisfaction and product reliability.
Silvan Lighting
