How do I proceed with an order for this lighting?
Please share your detailed requirements and application environment. We will recommend suitable solutions. Upon confirmation, the production starts once payment is processed.
Can I request a sample order first?
Yes, we welcome sample orders to test and check quality. There is no minimum order quantity (MOQ) for samples, and mixed samples are acceptable.
What is the typical lead time for production?
Sample orders take 2-5 days. Mass production orders typically take 5-14 days depending on the specific quantity ordered.
Can I customize the logo or packaging?
Yes, we provide OEM services. We can assist in printing your logo on the product and creating custom labels or color boxes based on your requirements.
What surface colors are available?
Standard colors are Black and Silver. Special colors can be customized upon request; however, price, MOQ, and delivery time may vary.
What is the warranty and how are defects handled?
We offer a 3-year warranty. If any defect occurs (rate is less than 0.3%), simply provide photos or video of the issue, and we will ship replacement lights within a few days.